The log-in credential is still there, but have to hit OK at the popped window and wait for a while to see the streamer show log-in status.ī. What you mentioned are two different cases,Ī. The streamer window should not pop at boot time even there is no Internet access, or Internet is not ready. I seem to have written a lot here, but I hope Splashtop Support read it through - especially the points about supressing the pop up no log on message and preferences thanks for your detailed sharing and constructive suggestions! I will explain how the streamer works in the cases you mentioned, and need to collect some other info to address the issue: You aren't breaching any TeamViewer licence conditions by doing this. This allows you to set up the missing splashtop again. My workaround currently is to have the user click a link straight to TeamViewer Quick Support, which installs in one click, they then simply read you the ID number and password, and you can connect for one session. Hopefully, next time theie computer is restarted the streamer will successfully log in.Īnother suggestion I would make is to have the streamer keep testing for a successful connection to Splashtop servers before attemping to log in, coupled with suppressing the pop up message this would give a smoother user experience and hopefully less of a headache to the tech support (me!). This would mean the user doesn't really know without looking at the taskbar icon that the streamer hasn't logged in. Perhaps add a little red cross to the streamer task bar icon instead. In order to tackle (1), it would be very useful if there is an option to supress the showing of the "Cannot Log In" message and the resulting streamer preferences window. #Splashshopper support missing category list password#If the streamer has lost its original deployment information though, they need to log in again which means either me driving over, or divulging my Splashtop password to the user to type into the log in box.Ģ) The streamer loses it's deployment information through some other blip. I'm then left with the tedious task of talking them through connecting again or reinstalling, or at worst, driving over and doing it myself.įortunately, in some cases, at the bottom of the Splashtop window, if the streamer has remembered how it was deployed, there is a button that says "Allow Access", and clicking that is all the user needs to do (NOTE that the streamer will lose its group assignment at this point, so you need to display all computers to see it, and then reassign its group). Then weeks down the line when I need to connect they have forgotten that they logged out. Some of my customers get freaked wondering what this Splashtop thing is (even though I have explained it!) and hit the log out button. Before they close this window though, if it has successfully logged in, a very prominent "Log Out" button is visible. At this point the user has to close the Splashtop window. This message then disappears and the window remains behind and usually I find that after a few moments it logs in. I suspect two things, as others have already mentioned:ġ) When the Streamer can't connect at boot time, it throws up a GUI with a message informing the user that Splashtop could not log in, to which the user must click "OK". I have had this problem multiple times, and it can be very difficult to talk customers through getting to a resolution where I can once again connect.
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